Why Tellermate?
Our Mission
We are committed to producing world class cash management products and services to maximising the long term profitability and security of cash takings for all businesses that invest in our solutions. Tellermate Group aims to be the global business partner of choice for total cash accountability. We aim to get each step right, first time, every time and to create sustainable, successful partnerships with all of our customers.
Why Tellermate Weight Based Counting?
People often ask why Tellermates use weight to count notes and coins, the answer is simple, it is a fast, simple, and highly accurate method of counting. The units are low-maintenance, lightweight and portable, with a small footprint, quiet operation and no moving parts, making them ideal for an office, front of house or retail environment. There are many other advantages of weight based counting, the top five are listed below:
1. Increase Accuracy
Weight based counting is far more accurate than counting by hand, it eliminates human errors and creates and audit trail that can be checked in the event that a cashier does make a mistake. Tellermate units are designed to 'learn' about their environment, so are not easily disrupted by taped or dirty notes that can cause jams in some mechanical counting equipment.
2. Save Time
A Tellermate unit can count a full cash drawer in under a minute, verifying down to the last coin. In addition to this, options such as printers or connected solutions can generate and record a full count report by denomination at the press of a button, eliminating the need to copy or type information.
3. Flexibility
Tellermate units have been specifically designed to fit your organisation and procedures. Tellermate realise that the costs associated with changing procedures is high so our equipment is as simple, flexible and intuitive as possible in order to minimise these costs. There are a range of ways to customise your Tellermate solution, from bespoke software, accessories and peripherals and flexible manual settings.
4. Remote Trouble-Shooting
We understand that for cash management equipment failures and inaccuracies cost time and money to put right. Our products are tested to extremely high standards, but our first priority in the event of a failure is to minimise your downtime. As there are no moving parts over 80% of reported faults can be fixed immediately over the telephone.
5. Low Maintenance
Tellermates have no parts to jam and only require minimal cleaning. The units are lightweight and although most faults can be solved over the phone, the unit can be easily returned to us for repair without the need for costly or inconvenient engineer visits. The support programme for the units is completely comprehensive and covers training, recalibration, next working day replacement equipment in the case of failure, home currency changes and even limited accidental damage cover.