A Quality Offering in 2008
Tellermate Quality Team are presented with ISO 9001:2008 Certificate. Left to right - John Pilkington, Tellermate General Manager of Operations & Engineering, Paul Rendell, Tellermate Managing Director, Howard Jeffrey, SGS Local Client Manager, Mark Thomas, Tellermate Operations Manager.
Tellermate publishes industry-leading quality statistics
Retail systems manufacturer and supplier Tellermate has announced its 2008 quality statistics to reveal that less than 0.2% of its units sold during 2007 and 2008 were returned during their first year of service.
The award-winning manufacturer, that specialises in electronic cash counting systems and counterfeit detection equipment, also revealed that over 99% of requests for product customisation were identified and delivered within the timeframe requested by the customer.
The survey also found that 98% of customer invoices were issued correctly and on time and over 99% of orders were dispatched on or before the date quoted to the customer on placement of their order.
Tellermate supplies many of the world's leading retailers, has a strong background in technology and innovation and is constantly seeking ways to improve its customer service. The company has also recently renewed its accreditation to the ISO 9001:2008 management systems quality standard.
Tellermate's main focus for 2008 was to increase the speed with which it responded to feedback, and implemented a number of customer feedback programmes to provide valuable information which will help to further optimise its products and services.
Tellermate set stringent quality objectives to ensure that high standards of customer service were met across the company. These included reducing the response time for customisation requests, customer billing and on time delivery and warranty returns.
Tellermate's managing director, Paul Rendell, was pleased with the results of the survey;
"Tellermate is committed to getting each step right, the first time and every time, and to improve processes and procedures at all levels and stages of our business," said Rendell.
"All aspects of quality will continue to be monitored into 2009 as the company seeks to improve further upon these standards and looks for new areas where improvements can benefit customers."
Tellermate works with the Wales Quality Centre and audit company SGS UK Ltd to monitor its quality and during 10 years of external examination has not had any significant problems.
"Tellermate has a diligent approach to customer care and early closure to customer's complaints and a high degree of continuous improvement activity is demonstrated," said Alun Thomas, Senior Auditor, SGS UK Ltd.
Tellermate Public Relations Contact
Peter Schneid, Marketing Coordinator
Tel: +44 (0) 1633 637 292
Fax: +44 (0) 1633 283 100
Email: tellermate.pr@tellermate.com
For more coverage
See article published in the Grocery Trader July 09 http://grocerytrader.co.uk/?p=2915
SGS Contact Information
SGS UNITED KINGDOM LIMITED
Systems and Services Certification
SGS House
217-221 London Road
Surrey GU15 3EY Camberley
United Kingdom
Tel: +44 (0) 1276 697877
Fax: +44 (0) 1276 697696
Web: www.uk.sgs.com