TellerCover
TellerCover is available with all TY+ and most TY models. Tellercover is a comprehensive customer support programme that takes care of all your training, recalibration and maintenance needs and ensures that you can always count the most recently released Sterling denominations. TellerCover ensures that downtime due to training or equipment failure is minimised, reducing the disruption to your organisation. Our experienced technical advisors are on hand to resolve queries and advise on best practice. TellerCover aims to ensure that we continue to offer our customers the excellent levels of efficiency and accuracy that they expect.
TellerCover Benefits
Helpline Support and Training
All employees will have full access to the techinical helpdesk for any support or training requests. This can cover everything from new staff training through to help with problems or changing default settings.
Equipment Replacement
If your Tellermate unit fails and cannot be fixed by our operators over the phone we will arrange a next working day swap out for all calls logged before 1pm.
Accidental Damage
One replacement per machine history to cover accidental damage to your Tellermate. (Does not cover malicious damage).
To see what is covered under this feature download the Accidental Damage Policy
Currency Upgrades
A free update to your machine to allow you to count any new Sterling notes or coins.
Discount on Consumables
You are entitled to a discount on replacement accessories or consumables that are not covered by the main TellerCover policy and are ordered via the helpdesk.
In some instances TellerCover may be extended to cover specific accessory items, for details of this or to purchase TellerCover, please call our customer service desk on 08707 87 70 80.
TellerCover literature TellerCover T&Cs